Returns, Exchanges & Warranty Policy

Last Updated: December 17, 2025

At Gugusure, we are committed to the quality of our products and your satisfaction. If you are not entirely happy with your purchase or encounter any issues, we are here to help.

Part 1: Return Policy

30-Day Return Window：

To initiate a return, you must contact us at hello@gugusure.com within 30 days of receiving your order.

Return Eligibility To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging.

  • Include all original accessories (power cords, manuals, etc.).

  • Include the Order Number as proof of purchase.

Important: Please wait for our customer service team to provide the correct return address. Items sent back to us without first requesting a return authorization will not be accepted.

Shipping Costs & Refunds

  • Return Shipping: For returns not related to product quality (e.g., you simply changed your mind), you are responsible for paying your own return shipping costs.

  • Original Shipping Fees: Original shipping costs paid when placing the order are non-refundable. If you receive a refund, the original shipping cost will be deducted from your total refund amount.

  • Tracking: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item and cannot issue a refund for lost packages.

  • Refund Processing: Once your return is received and inspected, approved refunds will be automatically applied to your original method of payment within 15 business days.

Part 2: Exchange Policy

Damaged, Defective, or Wrong Items Please inspect your order upon reception. If the item arrives defective, damaged, or if you received the wrong item, contact us immediately at hello@gugusure.com with your Order Number and photo/video proof. We will evaluate the issue and make it right, covering any necessary replacement or shipping costs.

Non-Quality Exchanges If you wish to exchange an item for non-quality reasons (e.g., you ordered the wrong model or changed your mind), you will be responsible for the return shipping costs.

💡 Pro Tip for Faster Exchanges: The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted and processed, you can make a separate purchase for the new item.

Part 3: Warranty Policy

We stand behind our products. Gugusure provides a standard 6-month warranty on our devices, starting from the date of delivery.

Free 12-Month Extended Warranty You can easily upgrade your coverage to a 12-month warranty for free by taking the following steps:

  1. Register for an account on the Gugusure website.

  2. Send an email to hello@gugusure.com with your Order Number to submit your extended warranty request.

How to Make a Warranty Claim If your product experiences a covered issue during the warranty period, please contact us at hello@gugusure.com. To help us resolve the issue quickly, please include:

  • Your Order Number

  • A clear description of the problem

  • Photos or a short video demonstrating the issue